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Your privacy is important: We promise never to rent or share your personal information with any third parties. It is for use exclusively and only by Luxury Technologies Pty Ltd and our related stores for marketing and promotional purposes. You may remove yourself from our eNewsletter list or online database at any time by clicking the unsubscribe link at the bottom of each message or by replying with the words "remove" in the subject area.
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Regular Shipping (Domestic)
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Please note that during sale and holiday periods, order processing times will take longer than the estimated time frames above. Additional charges may apply for oversized and/or bulky items. As all orders need to be trackable and items need to be properly packaged to avoid damage during transit (including refills) we are unable to send orders by Australia Letter Post.
Once your order is dispatched, you will receive an email from us containing your tracking number. Orders received after Friday 12pm, Saturday & Sunday will be processed the following Monday. Orders placed on an Australian Public Holiday, will not be processed until the following business day. To guarantee delivery, we recommend you provide a delivery address where someone will be available to receive your order and sign for it. If you have special instructions relating to the delivery, please indicate these instructions in the comments section when you finalise your purchase as you are checking out.
International orders may be subject to the destination country’s customs clearance procedures, which can cause delays. The customer is responsible for any possible taxes and duties that may be applied by customs in the country where you are shipping to; payment of these taxes and duties is necessary to release your order from customs on arrival.
We cannot be held responsible for goods lost or delayed by common carrier, International or Australian Customs departments or by ‘acts of God’. Lux Market is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company and will be unable to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
COVID-19 Delivery Procedures
All couriers and Australia Post services have issued guidance that signatures will no longer be required for parcel delivery, to minimise contact and prevent potential COVID-19 transmission. All deliveries will be regarded as an ATL (Authority to Leave) transaction. This means the parcel will be left in a safe place at the delivery address. We strongly advise to track your order once it has been dispatched and to send to an address where someone will be able to ensure the parcel is collected after delivery.
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We do not give refunds, however we will gladly give credit or exchange all returns on presentation of the original Luxe sales docket. Delivery and packaging charges are not included unless as a result of our error.
Please contact us prior to returning goods to the The Luxury Technologies Pty Ltd. Where an exchange or credit for goods is payable all items are required to be returned by the recipient at their own expense using the same credit card used for the original order. Upon receipt of returned goods The Luxury Technologies Pty Ltd will:
Please contact us prior to returning goods to the The Luxury Technologies Pty Ltd. Where an exchange or credit for goods is payable all items are required to be returned by the recipient at their own expense using the same credit card used for the original order. Upon receipt of returned goods The Luxury Technologies Pty Ltd will:
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