We do not give refunds, however we will gladly give credit or exchange all returns on presentation of the original Luxe sales docket. Delivery and packaging charges are not included unless as a result of our error.
Please contact us prior to returning goods to the The Luxury Technologies Pty Ltd. Where an exchange or credit for goods is payable all items are required to be returned by the recipient at their own expense using the same credit card used for the original order. Upon receipt of returned goods The Luxury Technologies Pty Ltd will:
- Credit original cost of goods plus the initial delivery charge
- Credit the mutually agreed return postage charges
No goods shall be exchanged without prior agreement between the recipient and/or customer and The Luxury Technologies Pty Ltd. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error. All returns of international shipments are subject to our International terms and conditions.
Please contact us prior to returning goods to the The Luxury Technologies Pty Ltd. Where an exchange or credit for goods is payable all items are required to be returned by the recipient at their own expense using the same credit card used for the original order. Upon receipt of returned goods The Luxury Technologies Pty Ltd will:
- Credit original cost of goods plus the initial delivery charge
- Credit the mutually agreed return postage charges
No goods shall be exchanged without prior agreement between the recipient and/or customer and The Luxury Technologies Pty Ltd. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error. All returns of international shipments are subject to our International terms and conditions.
Australian Law
There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit https://www.oaic.gov.au/privacy-law/privacy-act/. Dispute resolution services are also available in each Australian State and Territory.
Feedback & Complaints
The Luxury Technologies Pty Ltd welcomes feedback and attends to all complaints promptly. Please contact us using the contact information presented on this page:
